Refund policy
Returns & Refund Policy
At Carton Cabana, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 30 days of receiving your order. To be eligible for a return, items must be:
- Unused and in original condition
- Returned in original packaging
- Accompanied by proof of purchase
Refunds
Once your return is received and inspected, we’ll notify you of the outcome. Approved refunds will be processed back to your original payment method within 5–10 business days.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos of the issue and we’ll arrange a replacement or full refund.
Change of Mind
We accept change-of-mind returns; however, return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Non-Returnable Items
We do not accept returns on:
- Items that have been used or damaged after delivery
- Clearance or final sale items
Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.
Contact Us
For any return or refund enquiries, please contact our support team and we’ll be happy to assist.